Overview
EELECTRIC ("EELECTRIC," "we," "us," or "our") operates as an energy advisory and marketing service that helps consumers compare electric, natural gas, and green energy supply options by phone. This Privacy Policy explains what information we collect when you visit our website or call our hotline, how we use it, and the choices available to you.
By calling our hotline or using this website, you agree to the collection and use of information as described in this policy. If you do not agree, please do not use our website or services.
Information we collect
We collect information in two ways: automatically through your use of this website, and directly when you call our hotline and speak with an advisor.
| Category | Examples |
|---|---|
| Contact details | Name, phone number, mailing or service address, email address |
| Account & utility details | Current utility provider, account or meter details you choose to share, estimated usage |
| Call information | Call date and time, phone number used to dial in, and call recordings where disclosed |
| Technical data | IP address, browser type, device type, and pages viewed on this website |
We do not require you to create an account or submit a web form to receive a quote — most information is collected verbally during your call with an advisor.
How we use information
- To provide electric, gas, and green energy plan comparisons relevant to your address and utility territory
- To connect you with a licensed energy supplier if you choose to enroll in a plan
- To respond to questions and provide customer support
- To improve our hotline service, website content, and call quality
- To comply with applicable state and federal energy marketing regulations
- To detect, prevent, and address fraud or misuse of our services
Phone calls & recording
Calls to and from our hotline number, (888) 471-0345, may be recorded or monitored for quality assurance, training, and compliance purposes. Where required by state law, we will notify you at the start of the call that it may be recorded. Call recordings are stored securely and accessed only by authorized personnel.
Your choices & rights
- Access & correction: you may request a copy of the information we hold about you, or ask us to correct inaccurate information.
- Deletion: you may request that we delete your personal information, subject to legal or contractual retention requirements.
- Opt-out: you may ask to stop receiving marketing calls or emails from us at any time.
- Do Not Call: if you are on a state or national Do Not Call registry and receive an unwanted call from us in error, contact us so we can update our records.
To exercise any of these rights, contact us using the details below. We will respond within the timeframe required by applicable law.
State-specific rights
Residents of California, Colorado, Connecticut, Virginia, and other states with comprehensive privacy laws may have additional rights regarding their personal information, including the right to know what categories of information we collect, the right to opt out of certain data sharing, and the right to non-discrimination for exercising these rights. We do not knowingly sell personal information as defined under these laws. Requests can be submitted using the contact information below.
Data retention
We retain personal information for as long as necessary to provide our services, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Call recordings and enrollment records are typically retained in line with state energy marketing recordkeeping requirements.
Security
We use administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, or misuse. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Children's privacy
Our services are directed at adults who are authorized to make decisions about household utility accounts. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take steps to delete it.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The "Last updated" date at the top of this page indicates when this policy was most recently revised. Continued use of our website or hotline after changes take effect constitutes acceptance of the revised policy.